Terms & Conditions

Welcome to Reem Clinic. These Terms & Conditions govern your use of our website, services, and appointments. By accessing our site or booking a treatment, you agree to comply with these terms.

1. General Information

  • Reem Clinic provides advanced skincare, beauty, and wellness treatments at our London-based clinic.
  • These terms apply to all users, including those booking treatments online, in person, or via phone.
  • We reserve the right to update these terms at any time. The latest version will always be available on our website.

2. Appointments & Bookings

  • Booking Confirmation: All appointments must be confirmed via our booking system, email, or phone.
  • Deposits: Some treatments may require a non-refundable deposit at the time of booking. This will be deducted from your final payment.
  • Cancellations & Rescheduling:
    • Cancellations must be made at least 24 hours in advance.
    • Late cancellations or no-shows may result in a cancellation fee or loss of deposit.
  • Arrival Time: Please arrive at least 10 minutes before your scheduled appointment. Late arrivals may result in reduced treatment time or rescheduling.

3. Payments & Pricing

  • Payment Methods: We accept cash, debit/credit cards, and secure online payments.
  • Pricing Policy: All prices are listed in GBP (£) and are subject to change without prior notice.
  • Refunds:
    • No refunds will be provided for completed treatments.
    • If a treatment is cancelled in accordance with our cancellation policy, a credit may be issued for future services.

4. Treatment Policies

  • Consultations: Certain treatments require a pre-treatment consultation to assess suitability.
  • Medical Disclosure: You must inform us of any medical conditions, allergies, or contraindications before treatment. We are not responsible for any adverse reactions due to undisclosed medical conditions.
  • Results Disclaimer: Treatment results vary by individual. We make no guarantees regarding specific outcomes.

5. Liability & Client Responsibility

  • Clinic Liability: While we take every precaution to ensure safety and effectiveness, Reem Clinic is not liable for any side effects that may occur as a result of treatments.
  • Client Responsibility:
    • You agree to follow all pre-treatment and aftercare instructions provided by our specialists.
    • Failure to do so may impact treatment results and safety.

6. Gift Vouchers & Promotions

  • Gift Vouchers:
    • Valid for 6 months from the purchase date.
    • Non-refundable and cannot be exchanged for cash.
  • Promotional Offers:
    • Cannot be combined with other discounts or offers.
    • Must be used within the specified promotional period.

7. Privacy & Data Protection

  • Your personal information is collected and processed in accordance with our Privacy Policy [link to policy].
  • We use secure systems to protect your personal and payment details.

8. Intellectual Property

  • All content, images, logos, and branding on this website are the property of Reem Clinic and may not be copied, reproduced, or used without permission.

9. Complaints & Feedback

  • We value your feedback and aim to provide the best possible experience.
  • Any complaints should be made in writing to [Insert Contact Email], and we will respond within 5 working days.

10. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales.

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