Privacy Policy

1. Introduction

Welcome to Reem Clinic. We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website, book a treatment, or engage with our services.

By using our website or services, you consent to the collection and processing of your personal information in accordance with this policy.

2. Information We Collect

We may collect and process the following types of personal data:

  • Personal Identification Information: Name, email address, phone number, date of birth.
  • Appointment & Treatment Details: Information about your bookings, preferences, and treatments received.
  • Payment Information: Billing details (processed securely through third-party payment providers).
  • Medical & Skincare History: Information relevant to your treatments, provided with your consent.
  • Website Usage Data: IP address, device information, browser type, and cookies to improve your online experience.

3. How We Use Your Information

Your data is collected for the following purposes:

  • To process bookings and provide our services.
  • To communicate with you regarding appointments, promotions, and updates.
  • To personalise your experience and recommend suitable treatments.
  • To ensure compliance with health and safety regulations.
  • To improve our website performance and customer experience.
  • To comply with legal obligations and prevent fraudulent activities.

4. Data Protection & Security

We implement strict security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. Our website and payment processing systems use encryption and secure servers to safeguard your information.

5. Data Sharing & Third Parties

We do not sell or rent your personal data. However, we may share your information with:

  • Trusted third-party service providers (e.g., payment processors, appointment scheduling platforms) to facilitate services.
  • Regulatory authorities if required by law or in response to legal requests.

All third-party partners are required to adhere to strict data protection regulations.

6. Your Data Protection Rights

Under UK GDPR and Data Protection Laws, you have the right to:

  • Access your personal data.
  • Correct any inaccuracies in your information.
  • Request deletion of your data (subject to legal requirements).
  • Object to data processing for marketing purposes.
  • Withdraw consent for processing at any time.

To exercise your rights, please contact us at [Insert Contact Email].

7. Cookies & Tracking Technologies

Our website uses cookies to enhance user experience and analyse website traffic. You can manage cookie preferences through your browser settings.

For more details, see our Cookie Policy [link to policy, if applicable].

8. Retention of Data

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

9. Updates to This Privacy Policy

We may update this policy from time to time. The latest version will always be available on our website. Please review it periodically to stay informed.

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